Order Tracking, Billing & Shipping Info, and Other Details
Bottle Collective is licensed to ship wine to the following states:
Alaska, California, Colorado, District of Columbia, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
We offer $25 flat rate ground shipping on all orders up to 5 bottles, and complimentary ground shipping on orders of 6 bottles or more.
We also offer other shipping methods such as 2-day Air. For these methods, shipping charges are calculated when you check out. Shipping total includes product-handling costs. Shipping carrier is determined by the warehouse based upon shipping destination.
Orders placed by 5:00 PM Pacific Time will ship the next business day, pending compliance and credit card verification. Express shipping is not available for Saturday or Sunday deliveries. Bottle Collective does not ship on major holidays or weekends. Additionally, in cases of extreme weather conditions (i.e., heat and/or cold), Bottle Collective reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.
Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization. Delivery occurs Monday through Friday, excluding holidays. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California.
Where online tracking is available, the tracking link is included in your "Shipment Confirmation" e-mail. If you think your order is late, please note that: Compliance verification and credit card authorization must be received prior to processing. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.
Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses.
While we continually monitor inventory to ensure our website's accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, our Wine Specialists will replace the wine with a comparable vintage or varietals. Please call customer service at 877-967-2100 for assistance.
Returns and Refunds
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to email@example.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
Bottle Collective guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.
To arrange for the return of corked or flawed products, please send an email to firstname.lastname@example.org.
If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.